Privacy Policy
We are INVIKA SOLUTIONS PRIVATE LIMITED ("Softtronics, "us," "we," or "our"), and the purpose of this privacy statement ("Privacy Policy") is to inform you about how we use, retain, and safeguard your personal information, which includes sensitive personal information that we collect about you through the website www.Softtronics.in. As part of your purchase or use of our products or services, or through third-party software that you use in connection with these products or services, we will collect information about you from related websites (such as sub-domains), mobile applications, software, and social media campaigns (collectively, "Website").
We collect, process, and use your personal information for the purposes described in this privacy policy when you use the Website, participate in our social media campaigns, purchase our products or services, or use third-party software in conjunction with our products or services. In order to comply with this privacy policy, you consent to the practices described in it and grant us permission to collect, process, and use your personal information.
WHAT PERSONAL INFORMATION DO WE COLLECT ABOUT YOU?
Directly provided information:
We may collect your name, date of birth, age, contact number, address (including pin codes), email address, shipping and payment information when you create an account or profile on our Website or order a product or service from us. We need payment instrument information (such as details) to process such orders.
When you contact our customer support service, we may collect the product and service-related information.
We may collect your phone contact details if you share your contact access.
The company may collect your name, address, contact number and/or email address when you redeem a gift card to purchase our products or a service or when you use our chatbot services. The company may also collect details about the products you purchased or services you used, including the invoice number.
We may collect your name, date of birth, age, contact number, address (including pin codes), email address, shipping and payment information when you create an account or profile on our Website or order a product or service from us. We need payment instrument information (such as details) to process such orders.
When you contact our customer support service, we may collect the product and service-related information.
We may collect your phone contact details if you share your contact access.
The company may collect your name, address, contact number and/or email address when you redeem a gift card to purchase our products or a service or when you use our chatbot services. The company may also collect details about the products you purchased or services you used, including the invoice number.
Information we collect from other sources:
We may collect information from your device, such as a mobile phone, tablet, or laptop, including the model of the device, information about the hardware of the device, the IMEI number and other unique device identifiers, the phone number, serial number, sales code, access recording, the software version currently running on the device, the MCC (Mobile Country Code), the MNC (Mobile Network Code), the MAC address, the IP address, the GPS signal, details about nearby Wi-Fi access points and cell towers,
When you purchase Softtronics products from online or offline retailers.
Our Website collects diagnostic, technical, error, and usage information from you, including the time and duration of your use.
We may record your voice when you use our products or services through voice control, contact our customer service department, or conduct a voice search on our Website.
The networks, channels, websites you visit, mobile applications you use, and programs you view may be collected by us.
Our sales partners, analytics providers, and/or social networks may provide us with publicly or commercially available information.
We may collect information from your device, such as a mobile phone, tablet, or laptop, including the model of the device, information about the hardware of the device, the IMEI number and other unique device identifiers, the phone number, serial number, sales code, access recording, the software version currently running on the device, the MCC (Mobile Country Code), the MNC (Mobile Network Code), the MAC address, the IP address, the GPS signal, details about nearby Wi-Fi access points and cell towers,
When you purchase Softtronics products from online or offline retailers.
Our Website collects diagnostic, technical, error, and usage information from you, including the time and duration of your use.
We may record your voice when you use our products or services through voice control, contact our customer service department, or conduct a voice search on our Website.
The networks, channels, websites you visit, mobile applications you use, and programs you view may be collected by us.
Our sales partners, analytics providers, and/or social networks may provide us with publicly or commercially available information.
HOW DOES SOFTTRONICS USE THE INFORMATION COLLECTED?
The personal information we collect is used for the following purposes:
We operate, provide, develop, analyze, and improve our products, services, and/or Website.
Training, monitoring, addressing grievances, and/or providing customer support regarding our products and/or services.
To keep you updated on our products and services.
We may share customized content, recommendations for personalized services, and/or details of offers and campaigns with you that might be of interest to you through the Website, third-party websites, or online platforms such as social media, in order to promote/market our products and/or services to you.
To ensure the security of the Websites.
To provide software updates, maintenance services, and support.
Avoiding fraud, money laundering, and/or cheating.
Verify your identity so we can provide our products or services to you.
Complying with laws, legal processes, and notices received from courts, tribunals, and/or government/statutory authorities.
To protect our business partners, affiliates, or customers' rights, property, or safety.
We operate, provide, develop, analyze, and improve our products, services, and/or Website.
Training, monitoring, addressing grievances, and/or providing customer support regarding our products and/or services.
To keep you updated on our products and services.
We may share customized content, recommendations for personalized services, and/or details of offers and campaigns with you that might be of interest to you through the Website, third-party websites, or online platforms such as social media, in order to promote/market our products and/or services to you.
To ensure the security of the Websites.
To provide software updates, maintenance services, and support.
Avoiding fraud, money laundering, and/or cheating.
Verify your identity so we can provide our products or services to you.
Complying with laws, legal processes, and notices received from courts, tribunals, and/or government/statutory authorities.
To protect our business partners, affiliates, or customers' rights, property, or safety.
WHO DO WE SHARE YOUR INFORMATION WITH?
The following entities located in India or outside of India that ensure the same level of data protection as ours or as required by the Information Technology Act, 2000, and the regulations governing thereunder may receive your personal information for the purposes identified in this privacy policy:
With entities that are controlled by Softtronics, controlled by Softtronics or under common control with Softtronics.
Our agents, service providers, and/or third parties who provide/fulfill/deliver our products and/or the services you have purchased.
When we engage agents, service providers, or third parties to provide customer support, conduct surveys, or provide you with information about our products or services.
With entities that are controlled by Softtronics, controlled by Softtronics or under common control with Softtronics.
Our agents, service providers, and/or third parties who provide/fulfill/deliver our products and/or the services you have purchased.
When we engage agents, service providers, or third parties to provide customer support, conduct surveys, or provide you with information about our products or services.
HOW LONG DO WE SAVE YOUR INFORMATION?
Our policy is to retain your personal information for a reasonable amount of time to fulfill the purposes for which it was collected. If the law requires a more extended retention period, we will comply with it.
HOW DO WE KEEP YOUR INFORMATION SECURE?
We value your privacy. It is our policy at all times to follow reasonable security practices and procedures as mandated by applicable law, including the Information Technology Act of 2000 and the rules governing it, as well as a comprehensive information security program and policies that are commensurate with the type of information we collect and the nature of our business in terms of managerial, technical, operational, and physical security controls.
THIRD-PARTY LINKS
Our products and/or services may require you to go to a third-party website in order to enable certain functions. Our Website may contain links to third-party websites/applications not operated by us. We cannot control the privacy practices or the content of these linked websites and online applications, so we cannot be held accountable for them.
All personal information collected by a third party's Website or application will be subject to that third party's privacy policy. Any third party to which you provide personal information should have its own privacy policies, which you should review.
THIRD-PARTY FEATURES ON OUR WEBSITE AND SERVICES
A third party provides some of the content, advertising, and functionality on the Website. Third parties may use cookies, beacons, tracking pixels, and other tools to collect information about customers using these services. We do not directly control these third parties. Depending on how you interact with these features, your information may be shared with these third parties. Please refer to the websites of each third party for information about 'features' and terms of use.
WHAT ARE YOUR RIGHTS AND HOW CAN YOU EXERCISE THEM?
Any inaccurate personal information you share can be corrected or updated by you.
Also, you have the option to not provide the information or withdraw your consent for us to use your information, in which case you may not be able to benefit from the products and/or services we need to use your information.
You may exercise any of the above rights by contacting us using the contact details below or any other method of communication we shared with you at the time of giving consent or enrolling in any of our products or services.
CHILDREN'S PERSONAL INFORMATION
Anyone under the age of 18 is considered a child. Our Website does not knowingly collect or attempt to collect personal information about children without their parents' or guardians' consent. To ensure that the consent of the child's parent or guardian has been obtained, we will always use reasonable efforts to verify that consent has been granted.
CHANGES TO THIS PRIVACY POLICY
We may change the privacy policy at any time at our sole discretion. It will become effective as soon as we post the revised privacy statement. Always refer to the most recent version of the privacy policy. If you want to identify the last date the privacy policy was changed, refer to the date at the top of this page. We will consider your continued use of our Website, products or services as your express consent to the modified privacy policy.
CONTACT
Our Grievance Officer can answer any questions you may have about our collection and use of your personal information.
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INVIKA SOLUTIONS PRIVATE LIMITED
